Deliveries, Exchanges and Returns – Handred

DELIVERIES

We offer home deliveries through the Post Office and other services.
The shipping method is chosen by the customer when completing the purchase.
They are:
PAC - 5 to 10 business days
SEDEX - 2 to 5 business days
TRANSPORT COMPANY - 4 to 7 business days
COLLECTION IN STORE - Within 5 business days

Deliveries are made during business hours, Monday through Friday, from 8 a.m. to 5 p.m. If you do not have someone available to receive your purchase, you can specify an alternative daytime delivery address when placing your order, such as your work address or a trusted person. The Post Office does not deliver to doormen without professionals to receive them or to homes without visible numbers. You can also select the option to have your purchases delivered by private companies.

Check availability for your zip code before finalizing your order.

Notes:

• If the order cannot be delivered due to an error in the address registration or lack of a recipient, the post office will return the order to our atelier. We will contact the customer and a new shipping attempt will be made, which must be paid for by the customer.
• Delivery times are provided as a guide only and do not take into account possible delays caused by payment authorization and/or delays caused during shipping. To avoid delays in receiving your order, please provide the correct shipping information and ensure that there will be someone to receive it at the time of delivery.

Handred insures each purchase during the time in transit until it is delivered to you. All orders are fully trackable through the Post Office website using the tracking code provided in your order updates. You can always contact them if you have any questions about your order.

You can also contact us for general information about the status of your order by email at shop@handred.com.br

EXCHANGES

In order to respect our legislation and consumer rights, we ensure that parts are exchanged.

The customer has 30 calendar days to inform their interest in an exchange from the moment their order is delivered or collected from the store. After this period, exchange requests will not be accepted.

The customer must contact customer service in advance via email at shop@handred.com.br or through our SAC 21 99225-0961 (by phone call or Whatsapp service) to obtain information related to shipping, informing the order number and the part you wish to exchange.

We ask that the product be sent to our atelier or delivered to the store only after contacting our customer service and with their authorization.

The exchange follows the following conditions:

• The parts must be sent in their original packaging or secure postal packaging, protected from possible transport damage, such as liquids, packaging ruptures and falls.
• They must be accompanied by a tag with a label and a copy of the invoice.
• They must not show signs of use, except when trying on the item. It will also not be accepted for exchange if the item has been washed or stored incorrectly.

Requests will undergo an analysis that can take up to 48 hours . After this period, we will contact the customer for resolution.
We will send the customer a discount coupon with the amount paid for the item in question and he/she will be able to purchase a new item.
There will be no reservation of parts or exchange for another part.
In your first exchange we will send the postage authorization code or the customer can deliver it to the physical store (with authorization).
After receiving the coupon for a new purchase, the shipping cost is the sole responsibility of the customer.
The exchange will always be made for a discount coupon for a new purchase, except when the exchange is for the same item.
Important Information:

• Items that have been ordered or have undergone adjustments of any nature cannot be returned or exchanged.
• Make sure that all products are exactly as you purchased them, with the tag on the item and accompanied by the invoice.
• Demand your invoice if you do not receive it.
• If an item you receive is defective or damaged, you must contact us within 7 calendar days of receipt to report the defect or damage. If possible, provide media to help us verify the item and begin the return process.
• E-commerce can make adjustments to the item if the customer already has in mind what they need before we send it or if the customer can go in person to one of our physical stores after receiving the item and check whether the adjustment is necessary.
• Please note that the item cannot show signs of repeated use, washing and/or incorrect storage.
• The following adjustments may be made: Reduction of sleeve length, hems and darts.
• Adjustments such as reducing the size of an entire piece require more production time in our studio and more fabric, so they are not viable.
• If the adjustment request cannot be made due to complexity, lack of fabric or any other reason presented by the studio's production department, we will waive the service.

RETURNS

We know that buying online requires trust, we at Handred value the transparency and well-being of our customers, which is why we guarantee your right to regret and return the products purchased.
The customer has 7 calendar days to inform us of their interest in canceling a purchase made from the moment their order is delivered or picked up at the store. After this period, requests for a refund of the amount paid will not be accepted, but you may request an exchange. Following the conditions below:
The customer must contact customer service in advance via email at shop@handred.com.br for shipping information, stating the order number and the item they wish to return.
Any order returned voluntarily after the prescribed period will be refused and returned to the sender.
In order for us to accept the return, the product must be returned in its original packaging, without any damage, clean, without any signs of use and accompanied by a copy of the invoice.
No item for return may be sent or delivered to the store without prior knowledge of our Customer Service.
Requests will undergo analysis that can take up to 48 hours.
After this period, we will contact the customer for resolution.
In the case of orders delivered by post, the customer will receive a postage authorization code that will entitle them to send the products to us free of charge at any post office.

If it was “Collected in Store”, we ask that the customer returns the item to one of our physical stores, with authorization from Customer Service and a scheduled date, so that our sales staff are notified and can receive them.

If the return of the parts is accepted, Handred will refund the customer the amounts paid.